Sunday, July 31, 2011

That's unfortunate.

Apologies for the lack of regular updates here lately. The quest for internet at the new house has taken (yet another) turn for the mildly annoying. Here's the timeline:

Thursday, July 21st: Matt closed on the new house and contacted Charter to switch his account to it. They said they'd be out on Monday (July 25th). I was somewhat annoyed by this, as I felt Matt should have contacted them sooner so we could 100% move that weekend (since he needs the internet to do his job, he can't just go without for a few days).

Monday, July 25th: Charter doesn't show, and informs Matt that they'll be arriving on Thursday, July 28th.

Thursday, July 28th: Charter finally makes their appearance, only to leave fifteen minutes later because the house isn't wired for cable, and they'd have to physically transport the cable wire from the street behind us via the power lines-- which are apparently too overgrown for them to mess with. They advise us to call the power company to clear them. Matt called the power company, and they agreed to come by and assess the situation, but were noncommittal as to whether they'd clear it at all and, if so, how long it would take.

Friday, July 29th: Charter shuts off the internet at the old/current house, claiming that it had been connected at the new one. This is clearly not the case (see above). Matt called their customer service line and demanded that they turn it back on, but since it was late in the evening, they said it was impossible and to call back the following day.

Saturday, July 30th: Matt calls Charter back, and they again claim that they are unable to reconnect the internet (even though they said they could the previous day). He then told them to cancel his account, and called AT&T as soon as he got off the phone. They'll be arriving at the new house to install DSL on Tuesday.

Whether or not we'll be able to move then remains to be seen. We're supposed to go to Charlotte with Matt's parents to visit some of their relatives (and go to Ikea!) that day, and it's unclear as to how long that'll take. Either way, unless I hang out on the driveway, where it is quite sunny and very hot, I won't have consistent internet access until Tuesday.

Moral(s) of the story:

1. Charter sucks.
2. So do cable monopolies and states/municipalities that allow them, as that enables the shit-tastic and incompetent service we received.
3. When moving, it is a good idea to ask the previous occupants if the house is wired for services you'd like to receive and make arrangements for getting them prior to the last minute.

1 comment:

  1. Eecks sorry to hear it's been going so poorly! I hope it somehow works out soon :S And yes, it's true, cable monopolies SUCK!